TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I've been back dealing with Pecheles for the last 15 yrs. I believe that speaks volumes
Average Score (164 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
All service work here is completed thoroughly and in a timely manner. Chris and all of the service team members are awesome.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Quick and efficient service
TYPE:ServiceMODEL:PassatYEAR:2022
Great detailed service and great customer service
TYPE:ServiceMODEL:PassatYEAR:2018
Easy to schedule, easy to drop off, easy to pay for, and easy to pick up.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Had to call to get updates on what was going on with the vehicle did however stay late to make sure we had vehicle to drive because they had to keep the vehicle for another day
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2018
I have been bringing my vehicle in for at least the last two or three months and I'm still having the same problem. They are constantly telling me it's the same issue. It may stay at the facility for a couple days or up to a little over a week. I get it back and drive it for some days, and it's back to the problem. The representative Chris, very helpful, very understanding, considerate, just a great person overall. He schedules me as soon as I call and gives me a date to get it in and keeps me updated on whatever is going on. With,the issue going on, I have ask if several things have been check to rule out the problem. I'm told its not that, its this. Well I'm not a mechanic but have a couple in my circle and they ask the same questions I have. So, the problem is the temperature gauge goes to the hot setting when sitting at traffic lights, in the drive thru window, or when I'm in the car rider lane dropping off my child. With or without the air conditioning being on. My question has been since the water pump has been installed, has thermostat been change, is the reservoir box needing to be replace, and is it a sensor, is it the fan. I get the same answer about air in the system and had to be purge out. Well, the air must be getting back in because this weekend 9-5&9-6 it continues to run hot. I know the mechanics are doing what comes on the machine, but even I know from a class I took, that when you replace a water pump, you should go ahead and replace the thermostat also. I'm in no way form or fashion blaming the mechanics, (even though, I did notice a clamp broken under hood when I got back and no one has said anything about it). I express my concerns to Chris and he said, they are doing what comes up on the computer. It's very aggravating, because I have to keep canceling my out town trip because my car is not going to be sufficient enough to drive, and I refuse to have to get a rental, when I have a drivable car. I am going to reach out to the service department again to let them know, hey it's going to the hot side again, on Thursday 9/11. I just need and want my car fix and I and the service department probably are both sick of that car.
TYPE:ServiceMODEL:TiguanYEAR:2024
Very good and fast service. Chris is awesome