TYPE:ServiceMODEL:PassatYEAR:2018
Easy to schedule, easy to drop off, easy to pay for, and easy to pick up.
Average Score (176 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Had to call to get updates on what was going on with the vehicle did however stay late to make sure we had vehicle to drive because they had to keep the vehicle for another day
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2018
I have been bringing my vehicle in for at least the last two or three months and I'm still having the same problem. They are constantly telling me it's the same issue. It may stay at the facility for a couple days or up to a little over a week. I get it back and drive it for some days, and it's back to the problem. The representative Chris, very helpful, very understanding, considerate, just a great person overall. He schedules me as soon as I call and gives me a date to get it in and keeps me updated on whatever is going on. With,the issue going on, I have ask if several things have been check to rule out the problem. I'm told its not that, its this. Well I'm not a mechanic but have a couple in my circle and they ask the same questions I have. So, the problem is the temperature gauge goes to the hot setting when sitting at traffic lights, in the drive thru window, or when I'm in the car rider lane dropping off my child. With or without the air conditioning being on. My question has been since the water pump has been installed, has thermostat been change, is the reservoir box needing to be replace, and is it a sensor, is it the fan. I get the same answer about air in the system and had to be purge out. Well, the air must be getting back in because this weekend 9-5&9-6 it continues to run hot. I know the mechanics are doing what comes on the machine, but even I know from a class I took, that when you replace a water pump, you should go ahead and replace the thermostat also. I'm in no way form or fashion blaming the mechanics, (even though, I did notice a clamp broken under hood when I got back and no one has said anything about it). I express my concerns to Chris and he said, they are doing what comes up on the computer. It's very aggravating, because I have to keep canceling my out town trip because my car is not going to be sufficient enough to drive, and I refuse to have to get a rental, when I have a drivable car. I am going to reach out to the service department again to let them know, hey it's going to the hot side again, on Thursday 9/11. I just need and want my car fix and I and the service department probably are both sick of that car.
TYPE:ServiceMODEL:TiguanYEAR:2024
Very good and fast service. Chris is awesome
TYPE:ServiceMODEL:TiguanYEAR:2020
Service was excellent
TYPE:ServiceMODEL:AtlasYEAR:2024
I tried to call 3 times to set up and appt and had to leave voicemails to which I never got a response to. I waited a week and continued to try and had to hit different numbers until I finally was able to get a hold of someone. I truthfully didn’t want to even bring my car here knowing that it was near impossible to start with but unfortunately no one else would touch a VW headlight. I had made an appointment and was told they would start when they returned from lunch (I dropped it off at 11:30am and they went to lunch from 12-1). Said it would be a 3 hour fix. I live over 2 hours away so I was reassured it would be done by 4 (otherwise I would have chose a different time or option). I went back to the dealership around 4 pm and patiently waited. It wasn’t done and he said it would be a little longer so I continued to wait. By 5 I was still waiting and was told it should be done soon. 5:30 rolled around and I spoke to the service guy who told me it was taking longer than expected. I asked why if it was only an 3 hour job and was started at 1, he continued to say it would be done soon and acting as if they did what they were supposed to do. I kindly let him know that I didn’t appreciate being lied to. He looked at me confused and I reminded him these new cars have apps that let you know when the vehicles are moved and I’m well aware they didn’t even touch it until almost 3:30 so maybe that’s why it was “taking so long”. His demeanor quickly changed because he knew he had been caught in a bold face lie. Had they been honest from the start I could have gotten a rental car or found another solution. Instead I was there until after 6 pm and my car still isn’t completely fixed. I was extremely disappointed on every aspect of this situation.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Bri, Edwin, & especially Doug were outstanding as always. We love Pecheles and look forward to enjoying our new Atlas!
TYPE:ServiceMODEL:JettaYEAR:2022
The customer service ans details! Service manager Chris is easy talk too, listen to your concerns and provides you with the beat option. He appears very genuine and concern about the customer.